15 reviewers bring up the equipment on their own, usually because it changed how a visit was explained to them.
Five-star reviews that mention this topic, in full and unedited, newest first, each led by a line from the review itself. For the complete set including critical reviews, see all 263 reviews.
The Dentist, Dr. Harward is a nice competent professional. The hygienist worked very hard and did a wonderful job cleaning my teeth, taking X-rays and panoramic photos of my mouth. Thank you.
Leigh Ann was a blessing. Dentist visits usually come with a fair amount of anxiety for my wife and I, but Leigh Ann was great at calming us down and putting us at ease. The level of technology at this office, with the 3D scan of my teeth, was very impressive. 10/10 would recommend.
I had a wonderful first time experience at Millpond Family Dental. The staff was very kind and friendly! The exam was very thorough and comprehensive with the 3D imaging. Thank you to Heather, Leigh Ann, and Dr. Harward for providing an awesome first appointment and great customer service! I definitely recommend this dental office!
My family and I have been on the hunt for a new family dentist that treats children and adults since our family dentist of 15+ years moved out of the area. It took some trial and error with other local dentists before finding Dr. Harward and Millpond Family Dental. My entire extended family now use him (my kids, my husband, my parents, my best friend and her family, etc!) Their office space is well decorated, clean, and full of the latest technology when it comes to equipment. They have TVs on the ceiling, which my 4 year old son thought was pretty cool during his first few visits. We have now been with Millpond Family dental for over a year and I'm so glad we found them. They feel like family, are so kind and welcoming, and the service that you receive is great. I will 100% keep recommending all friends and family switch to Millpond Family Dental.
I was impressed with the website first, finding it welcoming and easy to view so I decided to call to make an appointment. Again, I was so impressed by the kindness and respect I received in the tone used with me, the patience exercised while answering my questions and the listening skills used to address my needs and wants. I was also impressed by the knowledge used to assist me in a way that helped me understand while also making me feel like my questions were important ones. I knew that I had to make an appointment when the love for her job shined through the phone in a way that I could practically see her big, caring smile. She explained what needed to happen before my appointment to make sure there were no surprises and/or more to do once I arrived. She kept searching for a time and day that worked best for me and then sent me paperwork, a reminder and made sure I understood the process. She reminded me after a week about something I needed to send in, and after I did, she made sure to check with insurance and then I knew exactly what I needed to pay for every service offered. I was so impressed with everything. Today when I arrived I could not have felt more appreciated again by the whole staff. The place was clean and beautiful. The dental caring room was comfy and convenient, with the X-ray machine, 3D scanner, cleaning supplies, X-ray reader/computer and screen all conveniently located within a door or two from me allowing me to comfortably relax and enjoy the visit. There was no rush feeling, as if others were more important. The staff took their time to ensure all my questions and concerns were addressed and answered. They restated my questions to make sure they understood my concerns. The entire office was personable and caring. I can’t wait to move the whole family there.
Very happy we found Millpond Family Dental. Dr. Harward and staff are friendly and professional, and it’s nice to have a new office with state of the art equipment. Definitely recommending them to friends.
First off - I just want to say how highly I recommend Dr. Harward. I have been a patient of his since about 2019 and I can’t say enough good things. Prior to my first visit with him, I was terrified of dentists and the entire experience after so many bad memories as a child and even poor work as a young adult. I ended up seeing Dr. Harward because I was having issues with work done by someone else, and after my appointment all of my concerns and pain were gone. I became a regular patient of his and enjoyed my visits, and he always was so kind and addressed all of my questions and concerns, no matter how long they took! He has helped me with fillings, cleanings, Invisalign, whitening, and tooth sensitivity and has been amazing with all of them. When I found out he started his own practice, my husband and I without a second thought, transferred to Millpond. His work and patient “bedside” manner is unmatched to anyone I’ve ever seen before. My husband and I just had our first appointment at his new office and can’t say enough good things! From the appointment making process, to the front desk staff, to the hygienists.. everything was stellar. Top of the line equipment in the x ray rooms, too! It was refreshing to see a clinic with modernized equipment. All in all, I highly recommend this practice and Dr. Harward and his team at Millpond. We will definitely be back. Editing to add that we happily drive over 30 minutes to receive the level of care provided.
I never have to wait when I go for my appt. The office is very clean with state of the art equipment. Dr. Harward is very professional, personable, caring, and he keeps you informed of the procedure while you are in the chair. I am satisfied with Dr. Harward’s work and will recommend my friends and family to Millpond Family Dental.
I’ve always been a nervous dental patient, yet my new patient appointment at Millpond Family Dental was comfortable and dare I say it? Relaxing! Dr Harward and his staff are warm and caring, and they make the entire new patient process easy and stress free. The state of the art office and thorough patient care coupled with a warm and fun atmosphere made my first appointment a pleasure.
Had a great experience here. The team is very relaxed and friendly and I didn't feel rushed at all. The technology in the office was pretty impressive, especially for how small the office is. Would you like to see a full 3D model of your teeth? I would! I also appreciated Dr. Harward's nonjudgemental approach. He mentioned a few options I might want to pursue in the future but wasn't pushy at all. The work I did need done was quick, easy, and competently performed. My whole family's been now and I expect that we will continue for a long time.
Conservative but high tech. 1st timer. They did 3-D imaging of my teeth. Not ever practice has that technology. The dentist then used the imaging to suggest corrective processes making the suggestions very easy to understand. They also were more than willing to work with my *challenging* insurance company. Highly recommended :)
I have had a few dentist in my day and am a tooth grinder. 63 years old and have had a lot of work done! With past dentices, I always complained about my bite after a tooth repair or replacement. I felt that the plastic molds and possibly me, not staying still was the problem. Recently I switched dentist and experience a whole new great experience. Dr Harward uses a scanner for tooth fabrication and I can tell you it fit perfectly the frist time. No adjustments necessary. I had him replace another old crown and found out that the crown was grinded down to thin by my last dentist who should have sent it back, it wasn't right. I had one other tooth done by Dr Harward which needed a small adjustment but when I left I didn't have to come back. His practice is the best that I have experienced!!! I wish his front office manager Laverne wasn't retiring. Hope she selects some good replacement training them well. Thank you Dr Harward your the best I know.
I recently had the pleasure of visiting Millpond Family Dental for my dental needs, and I must say that the experience was exceptional in every way possible! From the moment I walked into their warm and inviting clinic, the friendly and professional staff made me feel right at home. The receptionists were incredibly welcoming, efficient, and ensured that all paperwork was handled smoothly. Dr. Marbell and the entire dental team at Millpond Family Dental demonstrated a level of expertise and care that surpassed my expectations. They took the time to listen to my concerns, thoroughly explain the procedures, and answer all of my questions with patience and clarity. Their attention to detail and commitment to ensuring my comfort throughout the treatment was truly commendable. The clinic itself was pristine, well-maintained, and equipped with state-of-the-art dental technology. This, combined with the skillful hands of the dental professionals, gave me confidence in the quality of care I was receiving. I highly recommend Millpond Family Dental to anyone seeking top-notch dental care. Their commitment to excellence, skilled team, and welcoming atmosphere make them stand out among other dental practices. I'm grateful to have found a dental clinic where I feel comfortable and confident in the care I receive. Thank you, Millpond Family Dental, for your outstanding service and for making my dental visits a positive experience.
First time at Millpond Family Dental. First let me start with it’s a brand new location located in the Millpond shopping center. However, this is not your ordinary dentist 🦷 office. The staff is extremely friendly and will have you checked in and out like the star ⭐️ you are. Once you make it to the exam room you are in for a real surprise. First up nice decor. Second the technology they are using is state of the art. It’s like you are on the HoloDeck aboard the starship Enterprise. I mean from X-rays and mouth scans to a TV mounted on the ceiling so you can relax while the staff perform their duties. Wait they even provide great conversation while you are in the chair. I had a great time and they made the experience feel like a spa albeit a dental spa but you get my point. How about when you are done you notice your lips feel dry don’t worry they apply Vaseline with an applicator. What practice does that really. Oh and let me say the doctor cleaned my teeth wow I have never experienced that in all my years going to the dentist. So to sum things up I recommend if you are in the market for a new dentist give this practice a try you won’t be disappointed.
Fantastic experience! Friendly , state of the art equipment and very knowledgeable! Best dentist experience I hav ever had!
Booking online takes under a minute. The front desk answers texts during opening hours.
Millpond Family Dental 3490 Kildaire Farm Rd, Ste 170, Cary, NC 27518
