What actually happens at your first visit
47 of these reviews were written about a first visit, a switch from another practice, or a move to the area.
Five-star reviews that mention this topic, in full and unedited, newest first, each led by a line from the review itself. For the complete set including critical reviews, see all 263 reviews.
It was not my first visit. I’ve been going there for years, never a bad experience. Dr. Harward is very nice as is the staff. I feel like treatment plans are detailed and affordable. Definitely recommend this place!
My six and nine year old sons visited Millpond Family for the first time this morning, and our experience could not have been better. We were welcomed by friendly and helpful admin staff, and the hygienists and doctor were each interactive with the kids in a way that was kind, clear, and respectful.
I went as a new patient for the comprehensive initial visit and I was very happy with every interaction. The hygienist was thorough and excellent communication. Dr. Harward listened and advised - I loved the attention to detail and the efficiency. New practice, so everything is lovely. I highly recommend - and the practice is in most insurance networks!
I went to Millpond Dental for the first time today upon a recommendation from a friend. I was pleasantly surprised by how friendly and caring they were, with no feelings of condemnation, but only encouragement and hope. The doctor outlined options for me to choose from based upon my age, budget and expectations. I look forward to the seeing end result. The extractions went well. Next step is the scans for a partial denture. You can't beat their prices either. They really work with you!
This was first time here and I felt very special cared for and appreciated. Everyone is very welcoming really a great experience.
My first appointment was awesome! Juanita was very nice, helpful and professional. Dr Stephen Harward was great and made me feel like, "this is my Dentist!" Explained everything very clearly, was patient, I did not feel anxious at any point. For me that was very assuring. Front desk was very professional, personable and pleasant. Overall I would have to say, this was the best dental appointment I have ever had. I am looking forward to my next appointment. And this is a dental appointment! 😂 Even had a TV on the ceiling...genius!
This was my first time at Millpond Family Dental. The front desk was super helpful with providing me appointment options and fast in response when an opening came up. Leeann took care of me and was friendly and very detail oriented, and Dr. Harward took the time to go over exactly what he was seeing with my teeth. Also the rooms are walled and private so you don’t feel like you are on display. I would definitely recommend giving them a visit.
Today was my first visit to Millpond Family Dental. Everyone there is very nice to me. The cleaning and the exam was thorough and pain free. Millpond is now my dentistry provider.
Switching to Millpond Family Dental was one of the best decisions! Juanita provided the most thorough yet completely pain-free cleaning I've ever experienced—truly outstanding. Dr. Harward took the time to thoughtfully answer all my questions, making my entire visit comfortable and reassuring. Highly recommend!
I cannot recommend Millpond Family Dental enough! From the moment I walked in, the entire staff made me feel welcome and at ease. They are incredibly professional, friendly, and attentive to every detail. Dr. H is hands down the best dentist I’ve ever had—skilled, patient, and truly caring about his patients’ comfort and well-being. The office is spotless, modern, and equipped with the latest technology, which makes every visit smooth and stress-free. The hygienists and assistants are equally amazing, taking the time to explain every step and ensuring a pain-free experience. If you’re looking for a dentist who genuinely cares about your health and a staff that goes above and beyond, look no further than Millpond Family Dental . Thank you all for being so wonderful—I’m actually looking forward to my next visit!
The professional and administrative staff at this practice are top notch. For various reasons, I have several (6) crowns, and of course many visits to the dentist. 😁 Dr. Harward is proficient, as well as having impressive dental technology and amenities. He is on the younger side, which is desirable for my family and children to grow up with. What really speaks for itself is the staff and culture of the office. Which is something that happens over time, not overnight. Billing can be complicated/frustrating and I've had no issues or worries, even switching insurance in the middle of dental work. My family and I just moved to Cary, and we're grateful to have found this office.
My experience at Millpond Family Dental was 5 stars! Their entire team is kind, helpful, and very professional. I am so happy I made the switch to their practice.
Had a wonderful first visit with the office of Millpond Family Dental. The doctor was on time, he was very knowledgeable and was able to diagnose my issues and create a plan that worked for me in all ways including financial. Has access to the right technology and will be able to start executing quickly which is important to me. The staff was also delightful to deal with including his assistant and his office manager Charlotte. Highly recommend that you become a patient, and quickly. Very helpful that they accept Medicare
My daughter had a wonderful first time experience.
New to the area and establishing dental care from an out of state provider. Ver pleased with the experience. Friendly, professional staff. Courteous, clean facilities. Punctual and highly skilled and knowledgeable. Highly recommend Dr Harward and his staff!
I had a wonderful first time experience at Millpond Family Dental. The staff was very kind and friendly! The exam was very thorough and comprehensive with the 3D imaging. Thank you to Heather, Leigh Ann, and Dr. Harward for providing an awesome first appointment and great customer service! I definitely recommend this dental office!
This was my first time going to the dentist and I was pleasantly surprised! Dr. Harward and his staff were so nice and accommodating. Special shout out to Leanne, the dental hygienist. She was very detailed in her work and also, I had the best cleaning in years! Thanks guys!
First time at this dentist office. People here are great. The doctor explained things very clear. Great place!
My family and I have been on the hunt for a new family dentist that treats children and adults since our family dentist of 15+ years moved out of the area. It took some trial and error with other local dentists before finding Dr. Harward and Millpond Family Dental. My entire extended family now use him (my kids, my husband, my parents, my best friend and her family, etc!) Their office space is well decorated, clean, and full of the latest technology when it comes to equipment. They have TVs on the ceiling, which my 4 year old son thought was pretty cool during his first few visits. We have now been with Millpond Family dental for over a year and I'm so glad we found them. They feel like family, are so kind and welcoming, and the service that you receive is great. I will 100% keep recommending all friends and family switch to Millpond Family Dental.
I was looking for a new dentist close by and I had many options. I narrowed it down and finally chose Millpond. The best choice I’ve made this year. I will definitely be calling this my new dentist. Dr. Harward and his staff does an amazing job and are in synch! If you’re looking for the best dentist in the triangle, look not further!
First time going to Millpond Family Dental and I will definitely be remaining as a patient. The office was warm, inviting, and calming. Everyone was very friendly and put me at ease. The hygienist and Dr. Harward were both very calm took their time to explain things and ask if I had any questions without feeling overwhelming. Would definitely recommend to family and friends.
I had a great experience at Millpond Family Dental! They were friendly, clean, thorough, and made me feel so welcome at my first visit!
I was in search of a new dentist due to mine retiring. With the recommendation of both a friend and a family member, I decided to try Dr. Harward and I am glad I did! He was knowledgeable and friendly as was his staff. The office is very nice and inviting. If you are in search of a new dentist, as I was, you won’t be disappointed.
Amazing customer service and patient care. If you're looking for a dentist in the area, don't hesitate to choose MillPond Dental
Today was my very first appointment with Dr.Harward and Sally. Not only did they make the process easy, but they also welcomed me as a new patient. Thank you all!
Great experience. Was able to schedule a new patient appt very quickly. Staff was very helpful and friendly. Dr. Harward took the time to explain all my options. I am switching to this practice for sure.
Our first visit was excellent- they were attentive and kind. I also appreciate their payment plan for those of us who are self pay. Thank you!
I just switched to Millpond and I could not be happier with my choice. The front desk crew is friendly and great at the insurance and paperwork details. On top of that, the dentist and techs are professional, efficient and take the pain out of going to the dentist.
In the past year, we switched to Millpond Family Dental and have been extremely pleased. The office is very clean, high tech, and the staff is so friendly and professional. My kids love watching TV as their teeth are being cleaned. At Millpond Family Dental, you feel valued as a patient and not treated as just another number.I wish we would have switched sooner!
First visit for a cleaning was very pleasant. I also had a crown come off prior to my visit and Dr. Harward was able to inspect to make sure there was no damage and was able reinstall with ease. Highly recommend Millpond Family Dental for its kind and knowledgeable staff, clean environment, and excellent consultation for smile and healthy teeth.
We love our new dentist! He explains everything he’s going to do and helps formulate the best plan for how to maintain our dentist needs.
First off - I just want to say how highly I recommend Dr. Harward. I have been a patient of his since about 2019 and I can’t say enough good things. Prior to my first visit with him, I was terrified of dentists and the entire experience after so many bad memories as a child and even poor work as a young adult. I ended up seeing Dr. Harward because I was having issues with work done by someone else, and after my appointment all of my concerns and pain were gone. I became a regular patient of his and enjoyed my visits, and he always was so kind and addressed all of my questions and concerns, no matter how long they took! He has helped me with fillings, cleanings, Invisalign, whitening, and tooth sensitivity and has been amazing with all of them. When I found out he started his own practice, my husband and I without a second thought, transferred to Millpond. His work and patient “bedside” manner is unmatched to anyone I’ve ever seen before. My husband and I just had our first appointment at his new office and can’t say enough good things! From the appointment making process, to the front desk staff, to the hygienists.. everything was stellar. Top of the line equipment in the x ray rooms, too! It was refreshing to see a clinic with modernized equipment. All in all, I highly recommend this practice and Dr. Harward and his team at Millpond. We will definitely be back. Editing to add that we happily drive over 30 minutes to receive the level of care provided.
Great, efficient care with well rounded dental service options for anything you and your family might need (from pediatrics to root canals). They have tv screens in the ceiling and other items to help kids feel comfortable or distracted during a visit. Dr. Harvard obviously loves children and is great with his approach to kids. The building is beautiful, you will be greeted with a smile, and Dr. Harward intentionally chooses his patient flow so that there is adequate time to address your needs and not rush you through. The practice also has a very reasonable rate for annual preventative dental care (exams, xrays,). I switched over when my kids needed several cavities filled and my practice was uncomfortable doing the work. Dr. Harvard took over their needs with ease and my kids were comfortable in his care and best yet, the price was reasonable.
I’ve always been a nervous dental patient, yet my new patient appointment at Millpond Family Dental was comfortable and dare I say it? Relaxing! Dr Harward and his staff are warm and caring, and they make the entire new patient process easy and stress free. The state of the art office and thorough patient care coupled with a warm and fun atmosphere made my first appointment a pleasure.
My cleaning is tomorrow so I’ll update after but my first visit was amazing and they were so kind and understanding of my anxiety related to the dentist. Felts comfortable and heard.
I’m new to the area from Texas and needed a new family dentist. Millpond dental was recommended by my neighbor and I was thankful. I had a cleaning and got my whole family set up here after my exam. It was very comfortable and I enjoyed being able to see my teeth on this screen so we could talk about them. Highly recommend this office.
We recently switched to Millpond Family Dental and I had my first visit two days ago. They made the whole process very easy, from sending the records from the previous dentist, to making the appointment, to the actual visit. I have never had such white-glove service before at a dental practice. The entire staff is very professional and accommodating. Highly recommend!
My family and I relocated to this area from Florida and were in need of a new dentist. We have three children aged 12, 14, and 15. The staff here are some of the kindest people I have ever encountered. The office is clean and beautifully maintained. Dr. Harward is not only compassionate but also honest, which is a crucial trait for any healthcare provider. I feel incredibly fortunate to have found such a fantastic dental practice.
Super friendly and easy to work with. As a new patient it was simple to get an appointment and everything up to check in was online. Would highly recommend the Team at Millpond. So happy to find a local dentist for my family.
I was greeted by their friendly staff as soon as I entered the lobby. I waited less than 2 minutes after I finished my paperwork before I was taken to the back. The office is clean and modern. The dentist was friendly and thorough. My cleaning was quickly accomplished and I have found my new dentist! Very happy with my experience.
My two girls visited for the first time and liked Mr. Thirsty and didnt mind the fluoride painting here (they dreaded it at their previous dentist). And I like that they have Friday hours. So glad they opened up here!
I have had a few dentist in my day and am a tooth grinder. 63 years old and have had a lot of work done! With past dentices, I always complained about my bite after a tooth repair or replacement. I felt that the plastic molds and possibly me, not staying still was the problem. Recently I switched dentist and experience a whole new great experience. Dr Harward uses a scanner for tooth fabrication and I can tell you it fit perfectly the frist time. No adjustments necessary. I had him replace another old crown and found out that the crown was grinded down to thin by my last dentist who should have sent it back, it wasn't right. I had one other tooth done by Dr Harward which needed a small adjustment but when I left I didn't have to come back. His practice is the best that I have experienced!!! I wish his front office manager Laverne wasn't retiring. Hope she selects some good replacement training them well. Thank you Dr Harward your the best I know.
I had to reschedule an appointment with my old dentist office from December to...APRIL! That was their next available...luckily I found Millpond Family Dentist! They were able to get me right in at the first of the year. The entire switch was seamless. The dentist and staff are so kind. Highly recommend.
Just had my first appointment with Millpond Family Dental and my experience was stellar. They were professional but friendly. They were through, went over my treatment plan, and they were willing to set up a payment plan for me. It was a very pleasant experience overall. I have found my new dental practice.
First time at Millpond Family Dental. First let me start with it’s a brand new location located in the Millpond shopping center. However, this is not your ordinary dentist 🦷 office. The staff is extremely friendly and will have you checked in and out like the star ⭐️ you are. Once you make it to the exam room you are in for a real surprise. First up nice decor. Second the technology they are using is state of the art. It’s like you are on the HoloDeck aboard the starship Enterprise. I mean from X-rays and mouth scans to a TV mounted on the ceiling so you can relax while the staff perform their duties. Wait they even provide great conversation while you are in the chair. I had a great time and they made the experience feel like a spa albeit a dental spa but you get my point. How about when you are done you notice your lips feel dry don’t worry they apply Vaseline with an applicator. What practice does that really. Oh and let me say the doctor cleaned my teeth wow I have never experienced that in all my years going to the dentist. So to sum things up I recommend if you are in the market for a new dentist give this practice a try you won’t be disappointed.
I am a new patient and loved everything about this dental practice! Dr Harward spent a lot of time with my initial visit. For once I didn’t feel like a number in today’s health care. I learned that Dr Harward was a dental hygienist before he decided to become a dentist. He understands all aspects of dental care. I like that and he’s got a great sense of humor, too!
I walked in for the first time today to get my teeth cleaned and felt like I was at home. After my long time dentist moved away I was worried about finding another that could live up to the expectations my previous dentist had set. I think I hit the jackpot. I am extremely happy 😊
Booking online takes under a minute. The front desk answers texts during opening hours.
Millpond Family Dental 3490 Kildaire Farm Rd, Ste 170, Cary, NC 27518
